2014 - 2015
Practices were informed that this year a formal annual questionnaire was not required, as the Family and Friends Test (FFT) monthly surveys were to commence. For details of our monthly survey and results, please see the link down the right hand side of this website.
However, the practice met with the Patient Participation Group on Tuesday 10th March 2015 and reviewed comments and feedback from the FFT surveys and also formal and informal complaints within the last 12 months. We looked at areas we needed to work on or review and details can be found by clicking on the document name PPG year end reporting March 2015.docx
2013 - 2014 - results of the patient questionnaire
Once again, we ran our annual patient questionnaire and would like to share the results with you. Please see below the links to the recorded and agreed documents which were discussed and approved at our PPG group meeting which was held on 12th March 2014.
2013 2014 results
Patient experience report with results
Overview poster with results
Presentation to the PPG group
Action plan for 2013 2014 agreed with the PPG
2013 - 2014
PLEASE BE AWARE THIS HAS NOW CLOSED UNTIL THE NEXT QUESTIONNAIRE
Do you have a few minutes to spare and give feedback on our services please? Please click on this link Patient Survey and answers the questions. Your replies will be annonymous but will help us in reviewing and planning our future services. Thank you
The practice was very pleased to announce the introduction of a Patient Participation Group.(PPG). For more information about the group, please see the Patient Group folder, which can be found under Further Information" to the right of the home page.
The PPG plays an active part in discussing results of the annual results from the patient questionnaire. If you require further information, please speak to the Practice Manager on either 01924 866915 or email mailto:firstname.lastname@example.org
2012 - 2013
Once again we have run an annual patient questionnaire. We did this in December 2012 and results are below for your information. It also includes an update on what we implemented from suggestions from the previous year. A copy of the questinnaire used is attached for you to see.
2012-2013 patient questionnaire results and action plan
Cfep report and questionnaire
2011 - 2012
Below you will find a copy of the questionnaire which we used in December 2011, along with results and action plan of how we could address some of the points raised by patients. We have also attached a "You said ...... We Did" document, which we will be implementing during April 2012.
Patient Participation Report 2012
We hope the above will work towards making our services more user friendly and we plan to perform another survey, once the changes have had time to embed into the system, to see if the new ideas have made a difference.