Practice Team

Practice Management

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Mrs Ann Batty                                        Mrs Zoe Storey
Practice Manager                                  Assistant Practice Manager


Mrs Sue Crawshaw
Admin team leader

Mrs Brenda Scarlet                                 Mrs Michelle Haigh
Secretary                                                   Secretary

Mrs Claire Banwell
Data clerk and patient note summariser

Mrs Skeeta Roberts
Scanner and Long Term Conditions Administrator


Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.

Reception team leader

Ms Carol Johnson
Call Handler/Visits (Crofton)

Mrs Andrea Wilson
Mrs Janet Gilfoyle
Mrs Tracey Spencer
Miss Rebecca Deakin
Ms Chloe Moss
Miss Esther Wilcock
Mrs Nicola Moran
Mrs Claire Treacy

All staff adhere to the Practice’s Confidentiality Policy and Data Protection Act 2018.