Crofton & Sharlston Medical Practice

Book or Cancel an Appointment

Please be aware that whilst there are national and/or local concerns regarding the Coronavirus, we have suspended the online service for booking appointments online. This is to ensure all patients are given the most recent and correct information and advice when wanting to see a clinician.

Contact your GP Online

Simply answer 4 questions and PATCHS will get you help quickly. Health Advice, Video Consultations, Fit Notes, Medication and more.

Please call the surgery on 01924 862621 to book an appointment with either the GP, Nurse Prescriber or the Practice Nurse. Our reception team will be happy to help.

Your appointment at the Practice

  • We operate a call handling system for all our incoming telephone calls to both Crofton and Sharlston. All telephone calls are answered by Crofton reception
  • Please make one appointment for each member of the family who needs to be seen
  • We try to keep to time but please be patient if someone before you takes longer than planned
  • Appointments are normally ten minute slots, so if you have a complicated problem, or more than one problem, please ask for a longer appointment
  • If the doctor of your choice is not available you will be offered the earliest possible alternative
  • It is Practice Policy to allow patients to choose whichever Doctor they wish to attend in the Practice

To make sure that patients can see a GP or Nurse Prescriber as soon as possible, we have a percentage of our appointments that can be booked in advance. All other appointments will be available on the day. Please contact the surgery to make an appointment on the day you want to come if you don’t need a pre-booked appointment.

We have Nurse Prescribers trained in the diagnosis and treatment of many common illnesses and you may be offered an appointment with them.

Please help us

If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are more than 15 minutes late for an appointment you may be asked to re-book.

Appointments

Pre-booked appointments

Appointments can be pre-booked up to four weeks in advance for a GP and six weeks for a nurse.

Nursing Appointments

We offer appointments with our Practice Nurses/HCA/District nurses. These are bookable appointments and are available across both our sites every weekday morning and afternoon. These appointments can be used for  blood tests, dressings, NHS checks, blood pressure checks and suture removal.

All Practice Nurses are specifically trained to give advice and information about all vaccines, including childhood immunisation, holiday vaccines, seasonal influenza vaccines, schedules and possible side effects.

Same day appointments

Our telephone lines open at 08:00 for same day appointments. If you require an appointment that is not for the same day could you please phone after 10:00 when the phone lines are less busy.

Telephone advice

If patients wish to speak to a nurse or a doctor on the telephone they can speak to the triage nurse, or reception staff will advise you on the best time for you to telephone and speak to a doctor. We also offer telephone slots where a GP will call you back at a mutually convenient time – Please speak to reception staff for further details.

Urgent

Urgent cases will be seen on the same day.

Additional information

Chaperones

If you would like a chaperone present during your consultation, then please advise the receptionist when booking your appointment or when checking in.

I only want an appointment

Receptionists at our Practice are an important part of the practice team.

All of our receptionists are trained to be able to signpost you to the right clinician or appropriate service to help you to see the right professional, first time, without adding a delay by seeing your GP first. This is called Care Navigation.

Our reception team members are NOT CLINICAL and have no desire to be so, but have been asked by the Partners to ask each patient requesting an appointment, for a brief description of the problem you feel you need to be seen for. It might help you to know that some staff find this difficult to ask sometimes and so perhaps don’t like asking, as much as you question why they are asking – but they understand the benefit of doing so; to help ensuring you are seen by the most appropriate clinician or service. We hope you would similarly understand and cooperate where possible too.

The reception team answer 100s of calls every day and sometimes don’t even have time to catch their breath between calls and so please be assured once they have asked the question and noted your answer against the appropriate clinician’s appointment they make for you, they move onto the next call. Please also be aware that all staff have confidentiality training when they join the practice and sign a confidentiality agreement to not discuss anything they hear or are told, whilst working at the Practice which also remains in place, should they leave their employment with us.

The Partners have ensured that staff have been trained and given tools, information sheets, secure clinical software to record the information, access to a team of triage clinicians and other protocols to assist them helping you see the correct person or service.

However, we understand that there may be times or reasons why you cannot, or do not wish to divulge this information – it’s also okay to say you do not want to say. You may be standing in a queue and don’t want to be overheard – you could inform the receptionist that it’s personal and she could offer you a more discrete place to discuss the issue, or offer alternative ways of sharing the information which may be acceptable to you. You may want to speak with a clinician rather than a non-medical person and that’s okay too – just let the receptionist know and she could put you on a triage list, which means a clinical person would phone you back and you could have a private conversation about your symptoms and together could agree a course of action.

We are human just like everyone else and should we get it wrong or you feel your requirements are not being addressed, please remember that the staff member is trying to help you, within the options available. Please do not be rude, shout, swear or threaten anyone. if an alternative option is offered to you. If you still feel unhappy with alternatives offered to you. you can ask to speak to the Reception team leader, Assistance Practice Manager or Practice Manager, who will try and resolve the situation or explain the position.

Please be reminded we follow the NHS zero tolerance procedures and any abuse will not be accepted.

Thank you for taking the time to read this.

If you have a suspected infectious disease

Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff. 

Giving Consent for Treatment

You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.

Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.

It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.