Crofton & Sharlston Medical Practice

Order a Repeat Prescription


It is easier and quicker to request repeat prescriptions via our online service. Simply log in and select an option.

Please allow 24 hours to process your prescription.

Not registered for SystmOnline?

To request medication without the requirement to log on to SystmOnline you can request your Repeat medication by selecting the “Repeat Prescription request” button.


Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet — including prescriptions and appointments.

Download on the App Store

Your Repeat Medication

If you need regular medication and your doctor does not need to see you every time, you will be issued with ‘repeat prescription’. When you collect a prescription you will see that it is perforated down the centre. The left-hand side is the actual prescription.The right-hand side (re-order slip) shows a list of medicines that you can request without booking an appointment to see a doctor. Please tear off this section (and keep it) before handing the prescription to the chemist for dispensing.

If you forget to request a repeat prescription

If you forget to obtain a prescription for repeat medication and thus run out of important medicines, you may be able to get help from your Pharmacy. Under the Urgent Provision of Repeat Medication Service, Pharmacists may be able to supply you with a further cycle of a previously repeated medicine, without having to get a prescription from your GP. 

If you have run out of important medication, telephone your usual Pharmacy to check that they offer this service; if they don’t, they may either direct you to another Pharmacy who does provide it, or ask you to phone 111 where you can request details of a local Pharmacy that provides the service.

You must then take with you to the relevant Pharmacy, proof of both your identification and of your medication (for example, your repeat prescription list or the empty box which should have your details printed on it). Please note that controlled drugs and antibiotics are not provided through this service, you will need to ring 111 for these.

If you receive stoma products from your Pharmacy or other supplier and/or receive items such as continence products, please ensure you have sufficient supplies as you may encounter difficulties in obtaining these over Bank Holidays, or when the Surgery is closed.

Help with NHS Costs

If you need help with NHS costs or need to find out if you can get free prescriptions please click the button below for further information.

How to order your medication

By post

You can post your prescription slip or written request to us at the Practice. You must include a stamped addressed envelope for return by post if you will not be able to pick up your prescription from the Surgery (please allow extra time for any possible delays with the postal service).

Emergency Requests

In case of emergency prescription requests, we will do our utmost to process these as quickly as possible. The earlier these requests are made, the better the chance of them being acted upon quickly and efficiently.  

In person

During opening hours you could pop it through our letterbox which can be found at the side door of the building (patients car park side).

Pharmacy Services

We can electronically send your prescription to your nominated pharmacy. If you do not have a nominated pharmacy, please contact the practice by telephone or email [email protected] and you can inform us where future prescriptions should be electronically sent.

If you find it difficult to order or collect your medication from your chosen pharmacy, you could speak to the pharmacy of your choice about their RPS (repeat prescription service) and they may be able to order and deliver your medication to your door. If you do not want their full service you could arrange for them to do part of the service such as ordering or delivering only.

Additional information

Electronic Prescription Service (EPS) Phase 4 

EPS Phase 4

Roll-out of Electronic Prescription Service (EPS) Phase 4 to GP practices enables those GP practices to use electronic prescribing even for those patients that do not have nominated pharmacies. This helps the move towards patients being able to collect their prescription without having to call into the GP surgery o collect the paper prescription.

What is Phase 4?
Previously, it was only possible to issue an EPS prescription where the patient had a nominated pharmacy or another dispenser. EPS had been most advantageous for patients who received regular medication and who tended to get their prescriptions dispensed at the same pharmacy most of the time.

Under Phase 4 of EPS, prescriptions would be sent via EPS by default, whether a patient has an EPS nomination in place or not.
However, where certain criteria are met, a paper prescription would still be used, for example:
• when a patient explicitly asks their GP for a paper prescription; or
• when the medicine being prescribed is not listed in the NHS list of medicines

What happens if I don’t have a nominated Pharmacy – what can I do?

Speak to our reception team about getting a regular pharmacist set up for your regular medications. This will take a few moments to complete and means when you order, your prescription will do direct to the pharmacy – so now more trips into the surgery to collect the green piece of paper.

There will be some medications that still require a paper prescription so you may visit the pharmacy of your choice. These will now be called token(s) and may no longer be provided on the green paper you are used too.

This service has been live at Crofton and Sharlston Medical Practice from March 3rd 2020.

Should you have any issues in using this service, please contact reception and ask to speak with the repeat prescription clerk. If she is not available, please ask for help from the reception team . Thank you

We are now 6 months in from EPS Phase 4 going live on the 3rd March 2020 and it has been a great success with approximately 96% of all prescriptions being processed in this way.

This process ensures all prescriptions are securely transferred electronically to the pharmacy of your choice (via the NHS prescription spine) rather than being printed as a physical paper prescription.

 There are multiple benefits to this:-

  • it ensures prescriptions are stored and transferred safely via the prescription spine
  • it is a faster and more efficient process (as prescriptions are sent to the pharmacy immediately after being signed by the GP)
  • it prevents any delays in paper prescriptions awaiting collection by the pharmacy 
  • it allows traceability of all issued medication in case of any queries
  • it prevents the risk of any lost or misplaced prescriptions

If you already have a nominated pharmacy, prescriptions will continue to be sent there as usual (but are now sent electronically), this includes any new medication you may be issued during an appointment with a GP or nurse.

If you have not yet nominated a pharmacy, your prescription will be kept safe within the system (on the spine).

In this case you will be given a printed token to take to the pharmacy of your choice This token will allow them to identify and retrieve your prescription and dispense your medication. This token acts in exactly the same way as a printed FP10 prescription but is a safer and more efficient way of processing prescriptions.

You will also be issued with a token if you are issued new medication during an appointment with a GP or nurse and do not have a nominated pharmacy (or wish to choose a different pharmacy as a one off e.g. to obtain a new item locally rather than through an online/ delivery pharmacy)

The token is NOT a legal prescription and is simply a means for the dispensing pharmacy to retrieve the corresponding electronic prescription from the NHS Spine.

Hospital and Community Requests

When you are discharged from Hospital you should normally receive seven days supply of medication.

On receipt of your discharge medication, which will be issued to you by the Hospital, please contact the Surgery to provide them with this information before your supply of medication has run out.

Hospital requests for change of medication will be checked by a prescribing clinician first, and if necessary a prescribing clinician will provide you with a prescription on request. 

Medication reviews

The Doctors at the Practice regularly review the medication you are taking. This may involve changes to your tablets that is in accordance with current Health Authority policies. Please be reassured that this will not affect your treatment. We may sometimes call you in for a medication review and this may involve blood tests. It is very important that you attend these appointments, as it keeps you safe whilst taking medication.

Non-repeat items (acute requests)

Non-repeat prescriptions, known as ‘acute’ prescriptions are medicines that have been issued by the Doctor but not added to your repeat prescription records. This is normally a new medication issued for a trial period, and may require a review visit with your Doctor prior to the medication being added onto your repeat prescription records.

Some medications are recorded as acute as they require to be closely monitored by the Doctor. Examples include many anti-depressants, drugs of potential abuse or where the prescribing is subject to legal or clinical restrictions or special criteria. If this is the case with your medicine, you may not always be issued with a repeat prescription until you have consulted with your Doctor again.